Frequently Asked Questions
Heavenly Hug is a personalized plush toy that helps you hold onto cherished memories by featuring custom photos and messages of loved ones.
Whether you have a single image or multiple photos you’d like merged, we create a unique design for your plushie. Processing time may take up to 7 business days, followed by shipping.
Yes, all our plush toys are CE-certified and pet-friendly. Each detail is securely sewn. Plus, we operate from Berlin, Germany, ensuring the highest safety standards.
We offer worldwide shipping from Germany. Once your order reaches the border, it will be handed over to the local delivery service. Check out the estimated delivery times below:
| Region | Country | Local Carrier | Estimated Delivery Time |
|---|---|---|---|
| Europe | United Kingdom | Royal Mail | 2-4 business days |
| Europe | Ireland | An Post | 3-5 business days |
| Europe | Germany | DHL | 1-3 business days |
| Europe | France | La Poste | 2-4 business days |
| Europe | Italy | Poste Italiane | 3-5 business days |
| North America | United States | USPS | 5-10 business days |
| North America | Canada | Canada Post | 5-10 business days |
| Oceania | New Zealand | New Zealand Post | 7-12 business days |
| Asia | Japan | Japan Post | 5-10 business days |
| Asia | China | China Post | 7-15 business days |
| Africa | South Africa | South African Post Office | 10-15 business days |
| South America | Brazil | Correios | 10-20 business days |
Yes, you can surprise someone worldwide. Shipping costs may vary depending on the destination. Below is a searchable table for finding shipping costs and delivery times by country.
We ship with DHL, and once your package reaches the destination border, it is handed over to your local carrier. You’ll receive a tracking number via email to monitor your order’s progress.