FAQ – Oh my Valentine
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    FAQ

    Oh My Valentine - FAQ

    Frequently Asked Questions

    Heavenly Hug is a personalized plush toy that helps you hold onto cherished memories by featuring custom photos and messages of loved ones.

    Whether you have a single image or multiple photos you’d like merged, we create a unique design for your plushie. Processing time may take up to 7 business days, followed by shipping.

    Yes, all our plush toys are CE-certified and pet-friendly. Each detail is securely sewn. Plus, we operate from Berlin, Germany, ensuring the highest safety standards.

    We offer worldwide shipping from Germany. Once your order reaches the border, it will be handed over to the local delivery service. Check out the estimated delivery times below:

    Region Country Local Carrier Estimated Delivery Time
    Europe United Kingdom Royal Mail 2-4 business days
    Europe Ireland An Post 3-5 business days
    Europe Germany DHL 1-3 business days
    Europe France La Poste 2-4 business days
    Europe Italy Poste Italiane 3-5 business days
    North America United States USPS 5-10 business days
    North America Canada Canada Post 5-10 business days
    Oceania New Zealand New Zealand Post 7-12 business days
    Asia Japan Japan Post 5-10 business days
    Asia China China Post 7-15 business days
    Africa South Africa South African Post Office 10-15 business days
    South America Brazil Correios 10-20 business days

    Yes, you can surprise someone worldwide. Shipping costs may vary depending on the destination. Below is a searchable table for finding shipping costs and delivery times by country.

    We ship with DHL, and once your package reaches the destination border, it is handed over to your local carrier. You’ll receive a tracking number via email to monitor your order’s progress.

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